电话礼仪培训(中英文).pptVIP

* TELEPHONE ETIQUETTE电 话 礼 仪 * * Why Do We Have This Training为什么进行电话礼仪培训 The customer’s first contact with our hotel is often a telephone call. 客人通常是通过打电话与公司进行最初联系的。 Their first impressions of the company could depend entirely on how you conduct that telephone conversation. 你的电话礼仪完全决定了客人对公司的第一印象. * TELEPHONE ETIQUETTE OBJECTIVE培 训 目 的 By the end of the session you will be able to: 通过本次培训使你能够： Demonstrate the correct answering phraseology. 使用正确的电话应答语言。 List the key points for using telephones and why they are important. 列举使用电话的要点及其重要性。 * AGENDA