实用酒店各部门英语.docVIP

酒店预订部 A Hello,this is QuaCheng hoteljs there anything I can help you,sir? 你好，这里是泉城大酒店，请问您需要什么服务 B Yes, Fd like to book a room. 我需要预订i间房 A Surc.wc have different type of rooms,which would you like to choose? 我们酒店有不同类型的房间，您需要哪种房间呢？ B Fm not very certain,could you give me a brief introduction,please? 我不是很确定，你能不能给我做一下简单的介绍？ A Ok,our hotel provides standard single room and double room,accordingly,we also have special treatment for VIP. 好的，我们酒店提供标准单人间和标准双人间，除此之外还育对贵宾的特殊套房 B Thank you,I want to reserve a single room which is better located between 4th floor to 7 floor.WcllJ need the personnel in your hotel to open lhe window and clean the room before I amve there.Is that ok? 谢谢，我想预定一间单人标准间，最好是介于4楼到7楼之间的。嗯，我需要你们的工作人员 在我到达九点前打开窗户并打扫房间，可以吗？ A Ok,sir」already taken some notes about your requirements.Now let me check the room on my computer.Well,one standard single room in 6th floor and the number is 0603,need clean and open the window,anything else? 好的，先主，我已经记下了你的要求。我先在电脑上查询i下。嗯，6楼的603房间，霊要打 扫并打开窗户，还有什么要求吗？ B Thanks,how much does it cost? 谢谢，房间费用是多少钱 AThatis580 RMB 房费是5 80元 B Dont your hotel have discount? 你们没有折扌11吗？ A Im (cnibly sorry.sir.If you need a discount,you should be our VIP and stay here for at least 3 days. 非常抱歉，先生。如果你想打折必须是我们酒丿占的协议客户，并II至少住三天 B OK,thats alright! 好，那就算了 A When will you arrive at our hotel,sir? 您什么时候能到达，先牛？ B Around 15 to 3 P.M. 下午2点45 A OK.Its a great honour for us to serve for you and we are all waitting for your arrival.! 好的，能为您服务是我们酒店的荣幸，我们在此恭候您的光临！ B Thank you very much!Byebye! 谢谢，再见！ 酒店常用 欢迎和问候语： 1、 Good morning（aftemoon , evening）, sir（madam） 早上（下午、晩上）好，先生（夫人）。 2、 How do you do? 您好！（初次见而） Glad to meet you . 很高兴见到您。 3、 How are you? 您好吗？ Fine , Thanks . And you ? 很好，谢谢。您好吗？ 4、 Welcome to our hotel （restaurant, shop）. 欢迎到我们宾馆（餐厅、商店）來。 5、 Wish you a most pleasant stay in our hotel. 愿您在我们宾馆过得愉快。 6、 I hope you will enjoy your stay with us. 希架您在我们宾馆过得愉快。（客人刚入店时） I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。（客人在饭丿占逗留期间） I hope you have enjoy