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7
Chapter Training
Objectives
• Discuss how training can help companies gain a
competitive advantage.
• Explain the role of the manager in identifying
training and supporting use of training on-the-job.
• Conduct a needs assessment,
• Evaluate employees’ readiness for training.
• Discuss the strengths and weaknesses of
presentation, hands-on, and group training
methods.
• Choose an appropriate evaluation design based
objectives and analysis of constraints.
• Design a cross-cultural preparation program.
7-2 Training and Learning
Organization
• Training refers to a planned effort by a
• Training
company to facilitate the learning of job related
knowledge, skills, or behavior by employees.
• High-leverage training is linked to strategic
• High-leverage training
business goals and objectives, is supported by
top-management, relies on an instructional
design model to ensure the quality of training
and to contain costs, and is compared or
benchmarked to programs in other organizations.
• A learning organization is one whose
learning organization
employees are continuously attempting to learn
7-3 Essential Features of Learning
Organizations
• Continuous learning
• Knowledge generation and sharing
• Critical systematic thinking
• Learning culture
• Encouragement of flexibility and
experimentation
• Valuing of employees
7-4 Designing Effective Training
Systems
• Conduct needs analysis
• Conduct needs analysis
• Ensu
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