风险或机遇：共建长者友善消费环境的研究.pdf

Risk or Opportunity A Study on Building an Age-friendly Consumption Environment 風險或機遇 共建長者友善消費環境的研究 CONTENTS EXECUTIVE SUMMARY English Version i Chinese Version (報告摘要) xiii CHAPTER 1: BACKGROUND 1.1 World Population Ageing 2 1.2 Concerns Over Consumer Well-being in the Silver Economy 5 1.3 Well-being of Hong Kong Ageing Consumers at Policy Level 9 1.4 Chapter Conclusion 12 CHAPTER 2: CONSUMPTION BEHAVIOUR OF THE AGEING CONSUMERS IN HONG KONG 2.1 Characteristics of Ageing Consumers in Hong Kong 14 2.2 Consumption Behaviour of Ageing Consumers in Hong Kong 17 2.3 Major Consumption Pattern 20 2.4 Views on and Experience in the Market 28 2.5 Chapter Conclusion 44 CHAPTER 3: GAPS IN DELIVERING AN AGE-FRIENDLY ENVIRONMENT – CASE STUDIES 3.1 Complaints Lodged by Ageing Consumers 46 3.2 In-depth Review on Selected Industry Sectors 52 3.3 Chapter Conclusion 58 CHAPTER 4: OVERSEAS EXPERIENCES ON PROTECTING AND PROMOTING AGEING CONSUMERS’ INTERESTS 4.1 Protection of the Elderly as Vulnerable Consumers 60 4.2 Building an Age-friendly Consumption Environment