管理学基础课件.pptVIP

College of Public Management SCAU Chapter 1 Managers and Management Learning Outcomes Explain what are meant by the term manager and management. Describe the four primary processes of management. Summarize the essential roles performed by managers. Describe the four general skills necessary for becoming a successful manager. Describe the value of studying management. Identify the relevance of popular humanities and social science courses to management practices. Thread 5 ‘W’ Who are managers? Where do they work? What is management? What do managers do? Why should we study management? Who are managers Definition Manager Individuals in an organization (组织)who direct the activities of others. Any examples? Common characteristics? (sex, age, nationality, race, education background etc.) Where do they work? Organization A systematic arrangement of people brought together to accomplish some specific purpose. What is management? Definition Management refers to the process of getting things done, effectively and efficiently, through and with other people. (Stephen P. Robbins David A. Decenzo) Management is a process of building and maintaining a good environment where people work together efficiently to accomplish preset goals. (Harold Koontz Heinz Weihrich) Management is decision-making. Management is leading. …… What do managers do? Management process (p7) What do managers do? Managerial Roles Specific categories of managerial behaviour; often group under three primary headings: interpersonal relationships, transfer of information, and decision making. Mintzburg’s 10 Managerial Roles (The nature of managerial work, 1980) Interpersonal – Figurehead, Leader, Liaison Informational – Monitor, Disseminator, Spokesperson Decisional – Entrepreneur, Disturbance hander, Resource allocator, Negotiator Managerial Roles Figurehead The most basic and simple role. Managers usually stand for the organization, so they have to undertake correspondi