饭店英语期末考试总结 (1).docVIP

Unit 1 豪华套间 deluxe suite 行政套间 executive suite 总统套间 presidential suite TWB twin bed room 特殊要求 special request 到店日期 arrival date 以。。的名义 under the name of 取消预订 cancel the reservation 确认预订 confirm the reservation/booking 修改预定 revise the reservation 海景 a room with a sea view/garden view 淡季 off season 机场接送 airport pick up service 未到客 no show 客房价 room rate 前厅部 FO front office 餐饮部 FB food and beverage 客房部 HSKP house keeping 外国散客FIT foreign indival travel 豪华单人房 deluxe single 可退押金 refundable deposit 已被订满的 booked up 离店日期 departure date 可用的空房 room available 房价room rate 团队预订 group reservation 旺季 peak season 有保证的预定房 guaranteed reservation 山景 mountain view 顺便问一下，如果可能的话，你能把这10个房间安排在同一楼层吗？ By the way, could you arrange these ten rooms on the same floor if that’s possible? 对于团体预定，旺季九折，淡季八折 For group reservations, there’s a 10% discount in peak-season, and 20% in off-season 你愿意用行用卡来担保预订吗？ Would like to make a guaranteed reservation by credit card? 你打算用何种方式付款？ How will you be settling the account? 恐怕我们现在没有多余的双人房了，你介意改定两个单人房吗？ I’m afraid we have no TWB available. Would you mind two single instead? 您能再交2000元来担保您修改的预定吗？ Could you pay 2000 yuan more to guarantee your revised reservation? 我们期待您的到来 We’re looking forward to your coming Unit 2 登记、入住 registration 请客人填写入住登记表 Ask the guest to fill in/out the registration form 前台 front desk 接待台 reception desk 接待员 receptionist 护照 passport 延长您的居住 extend your stay 确认函通知 confirm notice 职业 occupation、profession 居住地 current address、residence 签发地 place of issue 无预定客 walk in guest 散客 FIT foreign indival travel 空房 vacant and available 在外过夜房 sleep-out 预定更改表 amendment list 当日取消订房表 cancelation list 提前退房表 unexpected departure 延期退房表 extension list 房租折扣及免费表 discount ＆ complementary list 未到客人表 no-show guest 客房收入报告 room revenue report 今日入住VIP报告 today’s VIP stay-over report 如果您有任何问题或要求，请随时来找我们 If you have any problems or requests, please don’t hesitate to ask us 根据预定记录，您预定了一个海景双床房 According to the record, your reservation is for a twin room with a sea view 由于您的