团队内部冲突管理资料.pptVIP

GROUPS, TEAMWORK, AND CONFLICT ISSUES Chapter 8 WHAT IS A GROUP? A group refers to two or more people who personally interact with each other in order to achieve a common goal. TYPES OF GROUPS Informal groups: arise spontaneously throughout all levels of the company and evolve out of employees’ needs for social interaction, friendship, and status. Formal groups: deliberately formed by management for the purpose of attaining company goals. CHARACTERISTICS OF GROUPS Norms: A generally agreed-on standard of behavior that every group member is expected to follow. Conformity: Group pressure fo