情绪劳动对职业倦怠影响应对方式调节作用.pdfVIP

Advances in Psychology 心理学进展, 2017, 7(5), 755-765 Published Online May 2017 in Hans. /journal/ap /10.12677/ap.2017.75094 The Influence of Emotional Labor on Job Burnout: The Moderating Effect of Coping Style Ying Zhang Department of Psychology of Beijing Normal University, Beijing th th st Received: May 11 , 2017; accepted: May 20 , 2017; published: May 31 , 2017 Abstract Objective: To clarify the status of emotional labor and job burnout in our workplace; to find out the characteristics of emotional labor, coping style and job burnout in demographic factors; to fo- cus on the exploration of the links among job burnout, emotional labor and coping style, and to examine whether different types of coping style can adjust the influences of emotional labor on job burnout. Methods: With the help of data collection platform, this study uses questionnaire survey to explore the influence of coping style on the relationship between emotional labor and job burnout of employees with at least one year of work experiences. Conclusion: The interactive item of the surface acting of emotional labor and positive coping style has a significant role in the regulation of job burnout. The use of a positive coping style can effectively alleviate or eliminate the level of job burnout caused by surface acting of emotional labor. Keywords Emotional Labor, Job Burnout, Coping Style 情绪劳动对职业倦怠的影响：应对方式的调节 作用 张 莹 北京师范大学心理学部，北京 收稿日期：2017年5月11 日；录用日期：2017年5月20 日；发布日期：2017年5月31 日 文章引用: 张莹(2017). 情绪劳动对职业倦怠的影响：应对方式的调节作用. 心理学进展, 7(5), 755-765. /10.12677/ap.2017.75094 张莹 摘 要 目的：弄清我国职场工作者的情绪劳动、职业倦怠现状；探明职场人员的情绪劳动、应对方式、职业倦 怠在人口学因素上