用8D解决问题的正确行为步骤.pdf

Corrective Action Procedures Corrective Action Procedures 8-Discipline Form Approach 8-Discipline Form Approach 用8D解決問題的正確行為步驟 用8D解決問題的正確行為步驟 S.J.Chen China site Compaq Champion 1 1 Contents 目錄 Contents 目錄 • What is the 8-Discipline 什么是8D When shall 8-D be used 什么時候用8D • Containment Corrective action 暫時對策永久對策 • Goals 目標 Responsibilities 職責 The 8-Discipline in detail 8D詳細說明 • Problem Analysis 分析問題 • The Procedure of Problem Analysis 分析問題的步驟 • Case Study 案例研究 2 2 What is the 8-Discipline What is the 8-Discipline • A systemic approach utilized for root cause finding and problem solving – Discipline 1: Use Team Approach – Discipline 2: Describe The Problem – Discipline 3: Containment Plan – Discipline 4: Describe The Root Cause – Discipline 5: Permanent C/A Plan – Discipline 6: Verification of Effectiveness – Discipline 7: Prevent Recurrence – Discipline 8: Congratulate Your Team, Case Close 3 3 什么是8D 什么是8D • 8D是尋找根本原因和解決問題而利用的一种系統方法. • -- 1.成立團隊. • -- 2.問題描述 • -- 3.暫時對策 • -- 4.原因分析 • -- 5.永久對策. • -- 6. 效果評估. • -- 7. 防止再現. • -- 8. 任務完成 4 4