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OracleMetaLink Top Technical Documents Diagnostic Tools Oracle Support KB search including Bug database Patch download Forums or TAR’s? Oracle DirectConnect User Administration “My Configs Projects” OracleMetaLink – Top Tech Docs Your Starting Place Compiled by the “best and brightest” Continuously updated Rich resource for research and problem solving Electronic documentation eTRM -Electronic Technical Reference Manual Refined/enhanced through PAA - Problem Avoidance Architecture Learning folded back into top tech docs Support Tools OracleMetaLink – Top Tech Docs Support Tools ACT – Applications Collection Tool Top Tech Docs - E-Business Suite - Diagnostic Tests Catalogue RDA – Remote Diagnostic Agent Search for “RDA” or “Remote Diagnostic Assistant” (Doc ID 175853.1) Diagnostic Scripts OracleMetaLink – KB Search General or Advanced? General: Keywords are combined with “AND” operators. Advanced allows you to specify several options: Filter by product, platform, modified date, document ID and chose from the different knowledge repositories OracleMetaLink – Patch Download Find the patches you need Simple search By Patch Number By Product Family Saved Searches Saved searches Quick Links Advanced search OracleMetaLink – SR’s or Forums? Forums Are… A call for information A public discussion Customer answered, Oracle moderated Archived on MetaLink only Bulletin board/threaded format Viewable/searchable by other users iTARs Are… For problem mgmt A one-to-one transaction Oracle support analyst answered Tracked/measured in Oracle call tracking system Problem/symptom/ solution format Only viewable by customers who created them OracleMetaLink Customer User Administration Provides greater control over your company’s MetaLink access Set user access and permissions Create/approve new accounts Remove existing users Enhances security All new registrations with your support identifier must be approved Oracle DirectConnect Accessible through OracleMetaLink Collaborate directly wi

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