团队跟小组管理资料.pptVIP

Chapter 9 Work Team Groups Groups Teams Group - two or more people with common interests or objectives Team - a small number of people with complementary skills who are committed to a common mission, performance goals, and approach for which they hold themselves mutually accountable Characteristics of a Well-Functioning, Effective Group Group Behavior Norms of behavior - the standards that a work group uses to evaluate the behavior of its members Group cohesion - the “interpersonal glue” that makes members of a group stick together Social loafing - the failure of a group member to contribute personal time, effort, thoughts, or other resources to the group Loss of individuality - a social process in which individual group members lose self-awareness its accompanying sense of accountability, inhibition, and responsibility for individual behavior Group Formation Formal groups - official or assigned groups gathered to perform various tasks need ethnic, gender, cultural, and interpersonal diversity need professional and geographical diversity Informal groups - unofficial or emergent groups that evolve in the work setting to gratify a variety of member needs not met by formal groups Stages of Group Formation Mutual acceptance Focus is on the interpersonal relations among the members Decision making Focus is on decision making activities related to tasks Motivation commitment Focus on self- and group-motivation, execution, achievement Control sanctions Focus on effective, efficient unit Joining Groups Security Status Self-Esteem Affiliation Power Goal Achievement Stages of Group Development Group Behavior Model External Conditions Imposed on the Group Group Member Resources Group Structure Group Process Group Task Performance and Satisfaction External Conditions Imposed on the Group Organizational Strategy Authority Structures Formal Regulations Organizational Resources Personnel Selections Process Organizational Culture Physical Work Setting Group Leaders De