良好行政行为的法规.PDF

The Code of Good Administrative Behavior （歐洲聯盟）良好行政行為的法規 The white paper on Administrative Reform that was adopted by the Commission on 1March 2000 stressed the key principles of a European public administration which focuses on service, independence, responsibility, accountability, efficiency and transparency. 在2000 年三月一日 ，歐洲委員會所採用的行政改革白皮書 ，強調了歐洲公共行 政的主要原則 ，將其聚焦在服務 ，獨立 ，負責，可預計 ，效率和透明化 。 The commission took an important practical step towards advancing those principles by adopting a code of good administrative behavior on 13 September 2000.It provides a useful guide for Commission staff in their relations with the public. 在2000 年9 月13 日，委員會通過了良好行政行為之法規，採取重要實用的步驟 以強化上述之原則，此法規對委員會職員在與公眾的互動關係當中，成為一個有 用的指南。 Of course, many Commission officials already strive to provide good service in their contacts with the public. The aim of this code therefore is to add to those efforts by guaranteeing a high-quality service in all circumstances and informing the public of the standards of conduct that they have a right to expect in their dealings with the Commission. 當然，許多委員會官員早已經努力在公眾接觸方面提供良好的服務。因此，這項 法規的目標是要努力在任何情況下提供高品質的服務和告知民眾，當與委員會洽 辦事務時 ，有權利期望 ，委員會職員所應會有的行為規範 。 To do this, the Code lays down the principles on which relations between the Commission and the public should be based: lawfulness, non-discrimination, proportionality of measures to the aim pursued, and consistency in administrative behavior. 此一行為法規奠立了委員會和公眾之間的關係應該建立在下列基礎上：合法，無 歧視，以及為順遂目的應採取的合宜, 合比例的措施，以及有始有終的行政行為 。 The correct application of the code by the Commission’s staff has been continuously - 1 - monitored since 1 November 2000 when the code came into force. Any citizens who consider that they have not been treated according to these rules can lodge a complaint. The Commission will also draw up regular monitoring reports highlighting both successes and shortcomings in the application of the code. 從200