永辉超市积分卡操作手册.pdf

附件 2： 永辉积分卡操作手册 1 一 ． 积分卡概述 （一）积分卡的定义及用途··································4 （二）积分卡的申办条件····································5 ··············5 （三）积分方案······························ （四）积分查询············································5 二． 积分卡操作流程 （一）积分卡领用及交接····································6 ·······················6 （二）积分卡发放、登记、保存······· （三）积分卡挂失、补办及更换······························7 （四）消费积分············································8 ········································8 （五）积分兑换···· （六）消费退货············································9 ··························10 （七）统计分析················· 三． 部门职责及分工 （一）客户服务中心·······································10 ·····10 （二）信息技术部···································· （三）外联部·············································10 （四）企划部·············································10 ·······································10 （五）财务部······ （六）食品用品部·········································10 ····················10 （七）门店前台部····················· 四． 积分卡卡片管理及风险防范 2 （一）积分卡卡片管理····································11 （二）风险防范···········································11 五． 常见工作问题及注意事项 ········12 （一）流程操作中常见工作问题····················· （二）主管关注事项·······································13 （三）员工关注事项·······································14 ····························15 （四）案例分享··············· 六． 工作表单 （一）《永辉积分卡申请表》··········