基于知识管理实施的图书馆虚拟参考咨询服务研究-图书馆学专业论文.docxVIP

拟参考咨询服务中处处体现着图书馆知识管理的思想与理念：数字参考信息源的 拟参考咨询服务中处处体现着图书馆知识管理的思想与理念：数字参考信息源的 建设就是知识管理中对显性知识的生产与组织管理；参考馆员咨询过程就是馆员 隐性知识资源发挥的过程；咨询记录经过筛选、标引、组织后形成问答知识库即 是隐性知识向显性知识的转化；合作咨询联盟既实现了知识资源共享，又实现了 人力资源共享，是完全意义上的知识联盟与知识共享。所以，将知识管理理念导 入图书馆虚拟参考咨询服务是有理论依据的，也是可行的，必将为图书馆虚拟参 考咨询服务的进一步发展完善提供新的思路与理念，从而有助于解决发展过程中 遇到的问题。 系统探讨采用图书馆知识管理实施的理论对图书馆虚拟参考咨询服务中的各 种具体要素进行宏观上的理论阐释与微观上的实践引导。认为，图书馆虚拟参考 咨询服务应加强对显性知识的序化组织与展示，重视用户自助服务；采取善待电 话咨询、完善表单咨询、配合Chat咨询的思路开展图书馆虚拟参考咨询服务，同 时重视人本管理，实现馆员与用户之间隐性知识资源的充分开发与交互；强化虚 拟参考咨询软件的知识库功能，以及与馆藏资源检索无缝整合的功能，实现隐性 知识与显性知识的互动转换；发扬知识联盟与知识共享的图书馆传统，走合作虚 拟参考咨询服务之路。 关键词： 图书馆 知识管理 知识管理实施 虚拟参考咨询服务 AbstractThere Abstract There are close relationshiP between knowledge management and 1 ibrary The implementation of 1 ibrary knowledge management involves knowledge sharing，expliCit knowledge，tacit knowledge，and transition from each other．thiS paper makes widely investigation and introduction on typical examples of 1ibrary knowledge management implementation at home and abroad，then analyses and argues that at present know]edge management implementation in 1ibraries are being 1imited within i nformation management deepen]ng ，institution reformat]on and 1ibrary automation．Based the discussion the author proposed that 1ibrary virtual reference serviee should be seted as the enterpoint of the implementation of 1ibrary knowledge management． Based the ana]yses of the concept of 1ibrary virtual reference service and the concept of 1ibrary know]edge management，we argues that there exist correspondence between I ibrary vi rtual reference service and 1 ibrary know]edge management，and could provide thoughts and development opportunities for each other．ThiS paper alSO put forward and discusses the viewpoint that the thought of knowledge management should been introdueed to 1ibrary Virtual reference serviee，and the implementation of library knowledge management should begin with 1ibrary virtua] reference service． Consenqently，introducing the thought of 1ibrary knowledge management to 1ibrary v