以心里契约观点探讨人格因素对工作态度及行为之影响.DOCVIP

PAGE PAGE 2 以心裡契約觀點探討人格因素對工作態度及行為之影響 Effects of Big Five personality on work attitudes and behaviors: Perspective of Psychological contract 研究生：林璟汶 Lin, Ching-Wen 指導教授：林鉦棽 Lin, Cheng-Chen 【摘要】 本研究主旨在描述員工人格對於心理契約實踐的情況，並且心理契約實踐影響到工作態度與工作行為。企業在管理員工時，不僅要滿足職務該有的報酬，員工內心的期待更是企業需要值得關注的。心理契約是屬於雇用關係的一種，建構在社會交換理論下所產生，當雇主與員工產生互惠的關係，雙方都會彼此信任都會自動達成對方的需求，經過文獻整理後，主要探討兩個假設方向分別為：首先從五大人格特質的角度探討對心理契約實踐的影響，再來針對心理契約實踐對員工具有正面的組織承諾、情緒展現行為與組織公民行為之間具有正面的影響。研究樣本針對量販店與速食餐飲業的第一線員工進行探討，取得有效樣本481份。經過研究分析後，和善性、神經質與外向性人格的員工對報酬、福利實踐具有影響，員工心理認為工作自主性與良好的僱用關係的實踐則會正面影響到組織承諾、情緒展現行為與組織公民行為。最後，研究結果要讓組織進一步瞭解到員工目前心理實踐的狀態，並且補足沒有達成實踐的期待。 關鍵字：心理契約實踐、五大人格特質、組織承諾、情緒表現行為與組織公民行為 【Abstract】 The study examines relationships between employee personality and psychological contract fulfillment, and between psychological contract fulfillment and work attributions and behaviors. When organization manages employees, industry not only accomplishes compensations on employees, position, but also concern employees, expect. Psychological contract is the employment relation and bases on social exchange theory. After reference, the study have two directions of hypothesis：First, Big Five personality relates psychological contract fulfillment. Second, psychological contract fulfillment have positive relationships on organization commitment, emotion display behavior and organization citizenship behavior. The sample choices the first employees of mart and fast restaurant, and have 481useful cases. After analysis, employees of agreeableness personality, extraversion personality and neuroticism personality have relationships on pay and benefit fulfillment. Work autonomy and good employment fulfillment have positive relationships on organization commitment, emotion behavior and organization citizenship behavior. Finally, the result of this study suggests that organization understand conditions of employees, psychological fulfillment. Keywords: psychological contract fulfillment, Big Five personality, organization commitment, emotion