杭州香格里拉饭店餐饮部标准操作程序.docVIP

PAGE STANDARD OPERATION PROCEDURES 标准操作程序 FOOD Beverage 餐饮部 SHANGRI-LA HOTEL, HANGZHOU STANDARD OPEATION PROCEDURE 杭州香格里拉饭店 标准操作程序 DEPARTMENT: FB 部门 :餐饮部 JOB TITLE: All staff 职务 : 所 有服务员 TASK NO: 01 号码 : 01 TASK : How to clear soiled dishes 工作职责 : 怎样 清洁脏盘子 EQUIPMENT REQUIRED: 所需设备 : WHAT TO DO 内容 HOW TO DO IT 程序 WHY 目的 Approach guest table Ask for the permission to remove the dish from the table Remove the dishes Discreetly leave the table Observe guest after he has finished the food Say : excuse me, sir/ madam , may I clear your… Remove the soiled dishes from the right hand side of the guest Ensure that is done quietly and neatly . Practice the 3 “s” , this is : scrape, separate , stack. *** Do not try to clear too many dishes at one time , go a second and third time if necessary . *** Do not clear more than 3 plates at a time Inform guest that we will serve him / her Approach from right side of guest , present your right leg forward and slightly bend For the safety and less breakage PREPAREED BY: Jimmy Lei 起草人: APPROVED BY: James P. Smith 批准人: DESIGNATION SIGNATURE/ DATE 职位: 签字/日期 DESIGNATION SIGNATURE/ DATE 职位: 签字/日期 SHANGRI-LA HOTEL, HANGZHOU STANDARD OPEATION PROCEDURE 杭州香格里拉饭店 标准操作程序 DEPARTMENT: FB 部门 :餐饮部 JOB TITLE: All staff 职务 : 所 有服务员 TASK NO: 02 号码 : 02 TASK : How to clear and reset table 工作职责 : 怎样 清洁及重新摆台 EQUIPMENT REQUIRED: 所需设备 : WHAT TO DO 内容 HOW TO DO IT 程序 WHY 目的 Approach guest table Stack the dishes Clear the table After guest leaves approach guest table with tray Hold the tray with left hand and clear with the free hand Stack the soiled dishes neatly on the tray to maximize the space *** Do not over stack clear the napkin first , followed by the glasses the plates *** Go 2 to 3 time