Leadership and the EFQM Excellence Model in UK Higher 课件.ppt

Leadership and the EFQM Excellence Model in UK Higher Education John Davies Mick Hides Susan Casey School of Management 精品文档 Introduction - context Massive change in UK HE Pressures from stakeholders to be customer-focussed “Mass” market for students Knowledge transfer to business/community Decreased funding (up to very recently) Increased QA burden Culture change needed to respond to the above 精品文档 Introduction - implications HE activities need to be conducted in a more business-like way Leadership necessary to: Create vision Communicate policy Deploy strategy EFQM Excellence Model provides a framework for this 精品文档 The Change in emphasis in governance in UK HE Administration Management Leadership? 精品文档 Aim of the Paper To argue that leadership is needed to combine the collegiality ethos of Universities with the responsive, business-like approach demanded by customers 精品文档 Research Questions What is the extent of the challenge for Universities in the 21st Century? Can an appropriate leadership style be adopted or developed by Universities that can harness both collegiality and responsiveness to customers? Is the EFQM Excellence Model an appropriate mechanism for developing Leadership in Universities? 精品文档 The Challenge for Universities Historically stable environments, slow pace of change dictated by the Universities. Administration sufficient to maintain this. 1980s/1990s financial pressures lead to need to manage (Dichotomy with concept of collegiality). Increasing expectations from stakeholders and pace of change leading to need for Leadership. 精品文档 Management v Leadership Management – coping with complexity. Leadership – coping with change. 精品文档 Leadership Constancy of Purpose “The behaviour of on organisation’s leaders creates a clarity and unity of purpose within the organisation and an environment in which the organisation and its people can excel” (EFQM, 2001). 精品文档 Case Study - a School in the University of Salfo