Leadership and the EFQM Excellence Model in UK Higher 课件.pptVIP

Leadership and the EFQM Excellence Model in UK Higher Education John Davies Mick Hides Susan Casey School of Management 精品文档 Introduction - context Massive change in UK HE Pressures from stakeholders to be customer-focussed “Mass” market for students Knowledge transfer to business/community Decreased funding (up to very recently) Increased QA burden Culture change needed to respond to the above 精品文档 Introduction - implications HE activities need to be conducted in a more business-like way Leadership necessary to: Create vision Communicate policy Deploy strategy EFQM Excellence Model provides a