在线交易消费者权益保护法律制度分析.pdfVIP

第三部分介绍了国际上比较成熟的消费者权益保护相关制度，及对我国的借鉴意 义。经济合作与发展组织、欧盟、美国已形成了一整套比较完善的消费者权益保护体系。 我国电子商务起步较晚，其他国家的成熟经验可资借鉴，但不能一味的生搬硬套，而应 结合我国具体情况有选择地吸收。 文章第四部分是本文的重心所在，提出了完善我国在线交易消费者权益保护相关制 度的对策与建议。首先对现有的法律制度进行了评析，这些规范性文件或直接或间接对 消费者权益保护进行了规定，而消费者权益的全面保护有赖于在线交易相关制度的完 善。其次是对消费者权益保护制度的具体设计，包括了消费者安全权、知情权、公平交 易权及退换货权利的保障，笔者还着重探讨了对于消费者网络隐私权和虚拟财产权的保 护及对策。古谚有云：无救济则无权利。消费者权益的终极维护还有赖于救济渠道的畅 通，笔者不但从现有诉讼法角度对消费者面临的困难提出了相应的解决方案，还尝试引 进非诉解决机制——在线替代性解决方式（ODR）。文章最后探讨了政府部门和社会中介 组织在在线交易消费者权益保护中的职责。 关键词：在线交易；电子商务；消费者权益保护；法律规制 2 Abstract With the information technology revolution gradually deepening, the Internet has quickly penetrated into all spheres of social life. Online transactions ， as one of the emerging e-commerce transaction, on the one hand, because of its low cost, high efficiency and fast, have been widely recognized by more and more consumers in an increasingly competitive business environment; On the other hand, the protection of traditional rights and interests of consumers faces a lot of new challenges, such as safety, the right to know, the right to fair trade, returns, disputes settlement mechanism, as well as privacy, and so on. At the legal level, our country has no laws about the field of e-commerce consumer protection, and the current consumer protection law has not effectively solute e-commerce issues, needing amendment to reply the new challenges emerging. Relatively speaking, electronic commerce abroad developed earlier than our country, many systems are relatively sophisticated, many countries and regions has formed a relatively complete system of consumer protection, which are worthy of our country learning to further improve online trading environment and promote the healthy development