贝恩－有效沟通-communicationbasics.pptVIP

communicationbasics Agenda Agenda Effective Business Messages (1 of 2) Effective Business Messages (2 of 2) How Communication Happens Agenda Clarity and Connection Creating a Message Clarity in Planning: Determine Your Objective Clarity in Planning: Target Your Desired Outcome Clarity in Planning: Isolate the Key Message Clarity in Planning: Identify the Issues to Address Connection in Planning: Consider Your Audience Connection in Planning: Audience Communication Needs Connection in Planning: Impact on Listener Connection in Planning: Impact of Personal Commitment Connection in Planning: Discerning Your Commitment Agenda Developing Your Message: Basic Concepts Clarity in Message Development: Structure the Message Clarity in Message Development: Benefits of Structure Answer-First Structure Answer-First Clarity in Message Development: Telling the Story Clarity in Message Development: Building the Story Strengthening the Story Using Evidence Connection in Message Development: Tailor to Audience Needs Clarity in Message Development: Get Feedback and Revise Agenda Making It Work Clarity in Delivery: Speaking Guidelines Bain’s Speaking Style If Speaking Makes You Nervous... Connection in Delivery: The Importance of Listening Steps to Listening Monitor Audience Response Checking In Listening and Thinking Speed Agenda Bain Writing Style Clarity in Delivery: Writing Well Writing Well: Active Voice Writing Well: Precise Language Writing Well: Plain English Writing Well: Exercise Writing Well: Exercise Writing Well: Exercise Writing Well: Answers (1 of 2) Writing Well: Answers (2 of 2) Letters and Memos Sample Memo Agenda Key Takeaways Agenda Additional Resources communicationbasics Objectives of communication Planning your message Developing your message Delivering your message: speaking Delivering your message: writing Key takeaways Additional resources communicationbasics To ensure your audience understands you encourage feedback ask for ideas and questi