加密电子邮件收件人ProofPoint说明初次接收安全电子邮件.pdf

加密電子郵件收件人ProofPoint 說明 初次接收安全電子郵件 1. 您將正常接收一封電子郵件。打開電子郵件後，您將讀到下列訊息： 此為安全、加密訊息。打開附件，閱讀此訊息。 附件名為 SecureMessageAtt.html 。實際上，此為加密訊息，包含經過加密的原始訊息中所附的任何文件或檔案。 2. 按一下附件SecureMessageAt.html 打開訊息時，您需按照指示轉至AIG Securemail 網站進行註冊或登入後才 能閱讀加密電子郵件。 3. 如果這是您初次存取AIG Securemail 網站，您將看到創建新帳戶的提示。 4. 完成提供的欄位（如姓名、密碼、再次輸入密碼）並按一下「繼續」按鈕，即可閱讀您的訊息： 註：安全電子郵件密碼有效期為90 天。 AIG 寄件者加密電子郵件的收件人可獲得的支持 1. 您應首先聯絡自己公司的電腦支援部門。通常情況下，當地的支援中心服務可解決有關加密電子郵件的問 題。 2. 您可發送電子郵件至secureemailsupport@ 。該電子郵件將會發送至AIG 支援中心。AIG 支援中心將創 建一張通知單並將該案例分配給資訊團隊。 3. 您可要求AIG 寄件者透過AIG 支援中心開具通知單。 ProofPoint Instructions for Recipients of Encrypted Emails Receiving Secure Email for the First Time 1. You will receive an email as normal. Upon opening the email, you will read the following message: This is a secure, encrypted message. To read it, open the attachment. The attachment will be called SecureMessageAtt.html. This is actually the encrypted message including any documents or files that were attached to the original message which have also been encrypted. 2. When you click on the attachment SecureMessageAt.html to open it, you will be directed to the AIG Securemail website to register or login before reading the decrypted email. 3. If this is the first time you have accessed the AIG Securemail website, you will be prompted to Create a New Account. 4. Complete the fields provided (i.e. Name, Password, Re-type Password) and click on the Continue button, and you will be taken to your message: NOTE: Secure email passwords will expire every 90 days. Support for recipients of encrypted emails from AIG senders 1. You should start by contacting the computer support area from your own company. Often the problems with encrypted emails can be resolved by local help desk services. 2. You may send email to secureemailsupport@. The email goes to the AIG Help Desk. The AIG Help Desk will create a ticket and assign the case to the Messaging team. 3. You may ask the AIG sender