人物剪影模板.ppt

Community Engagementthe challenges rewards Angela Fletcher. Head of Libraries and Heritage London Borough of Sutton London Borough of Sutton outer London authority generally affluent, pockets of deprivation 4 star authority, improving well (CPA assessment) cultural services – 3 star population 182,700 11% BME population no strongly or clearly defined group Sutton libraries part of Cultural Services flagship service reputation for innovation excellence best value review – 3 stars 9 libraries including the Central Library and the Phoenix Centre The Phoenix Centre award winning multi use centre defined geographical area leisure, library, youth, community services open plan self service unstaffed / single staffed community contacts Heritage Service 3 historic houses Whitehall – Honeywood – Little Holland House museum service archives (part of library service) traditional service What is communityengagement? “The process whereby public bodies reach out to the community to create empowerment opportunities.” (Action plan for Community Engagement Building on Success DCLG and LGA, 2007) Challenges most people don’t engage with strategies or policies.. perceptions history of dealing with the service or council jargon and technical language formal meetings and documentation Challenges we need to: recognise this effect work around it using different ways train encourage staff listen / encourage avoid jargon use social occasions Community engagementhas a cost staff time, both initially and in follow-up work budget, there is no point in raising expectations without following through Challenges we need to: give weight conviction to community engagement work at all levels – political, senior / middle management and on the shop floor prioritise those who control budgets or staffing allow staff time to work with the community, to build trust and links celebrate good practice and give recognition build into business plans and LAAs Challenges staff don’t have the skills