安徽医科大学护理学院思维与沟通课件 第八章.ppt

Cultural implication in spoken language Many nurses lack an understanding of communication principles and techniques necessary to communicate effectively with clients from backgrounds other than their own. To communicate as a culturally competent professional. You need to have developed an awareness of the values of a specific clients culture,adapt your style and skills to be compatible with that cultures norms. A formula ——艾伯特．梅热比 （美国） Effects of face-to-face conversations 〓 words（？） + body language（？） + voice tone（？） Cephalic Language Facial expression The face is a primary site for communication of emotional states; it reflects interpersonal attitudes; it provides nonverbal feedback on the comments of others; and some scholars say it is the primary source of information next to human speech. — Knapp Hall, 1997 Emotion Eye contact There is such a thing as looking through a persons eyes into the heart, and learning more of the height, and breadth, and depth of anothers soul in one hour than it might take a lifetime to discover. ---Anne Bronte Eye contact Eye contact Touch Type 2 Structural Touch Type 3 Traditional Touch Posture (静态姿势) Posture may convey a message about the speaker . Erect posture suggest confidence and self-esteem. Proxemics(空间效应) Definition : 空间效应又称人际距离,空间距离,界域语等,是沟通双方通过个人空间和距离传情达意的体态语. Clothing Clothing as a nonverbal message. Dress for success. ROLES Relax 放松 自然 大方 open and approachable 坦率 平易近人 lean towards client 身体倾向服务对象 eye contact 目光接触 sit squarely and smile 面对面坐 微笑 24 站姿 自然、放松 坐姿 稳、直、收 25 26 27 28 * * Chapter 8 Outline ＊Metacommunication ＊Verbal Communication Cultural Implications in Spoken Language English as a Second Language