面向税务行业的知识管理建模研究-软件工程专业毕业论文.docxVIP

摘要随着社会的加速发展，税务行业的规范化、集中化的程度越来越高，业务的更 摘要 随着社会的加速发展，税务行业的规范化、集中化的程度越来越高，业务的更 新发展速度越来越快，业务规模不断扩大，业务流程日益错综复杂，部门之问地 协作程度要求越来越高。如何提高组织的业务运行效率，提高员工的素质，更好 地管理和服务纳税人成为税务行业的迫切需求。而问题的实质就在于如何对知识 进行管理，知识已成为税务行业发展壮大的关键性资源，也就是说税务行业需要 统一的知识管理。 而知识管理的核心基础正是知识建模，本文将探讨如何结合税务行业的实际情 况建立相应的知识管理模型。首先对知识管理作一个比较全面的介绍，然后以知 识管理的角度分析税务行业的特点及需求；接着提出针对税务行业的知识分类方 法(业务类，技术类和使用类)；最后重点介绍基于顽向对象技术的显性知识管理 模型，具体勾画了几个基本类(知识员工类，知识类，链接类)的属性和方法， 并阐述了知识链接的分类(人与人，人与知识，知识与知识)及其起到的重要作 用。 本文最后还利用Lotus软件工具对文中所提出的模型作了初步的实现。 本文较系统地观察和研究了中国税务行业环境和知识管理在税务行业巾的构 建问题，对其他特别是管理服务类行业从事信息化或知识管理也具有重要的借箍 作用。 关键词：税务行业；女Hi,q管理；模型；知识分类；面向对象 AB AB STRACT With the rapid development of the society,the standardization and focus of the extend of the tax industry are getting more and more intensive．The update of the industry is getting faster and faster,the scope is extending，the flow is complicated，the cooperation among the departments is exigent．How to improve the running efficiency of the organization，the abilities of the staff,the management and services for the tax payers are urgent．The essence is the management of the knowledge．Knowledge is becoming the key resource of the evolution in tax industry．That means the tax industry needs the uniform knowledge management． The core basis of the knowledge management is knowledge modeling，the dissertation will discuss how to set up the knowledge modeling linking with the tax practices．Firstly,introduce the management of the knowledge wholly,secondly, analyze the points and the demand of the tax industry from the point of view in the knowledge management，thirdly,put forward the classified methods according to the tax in operation class，technology class and application class，finally,emphasizes the model of the knowledge management of the technique of the Object—Oriented，draws the outline of the attributes and models of the basis classes，knowledge staff class， knowledge class，link class，and set forth the classes of the knowledge links and its important functions． Lotus SOflware iS used to s