民生银行济南分行员工满意度调查研究-工商管理专业毕业论文.docxVIP

万方数据 万方数据 Subject : Employee Satisfaction Survey in Jinan Branch of China Minsheng Bank Specialty : Master of Business Administration Name : Liu Yongzhi （Signature） Instructor: Wang Ping （Signature） ABSTRACT Employee satisfaction usually refers to attitude or belief held by someone who engaged in work and the attitude or belief is about the work itself and the related environment (including work environment, working conditions, work style, work stress, challenge, work relationship s, etc.) .Employee satisfaction also is the emotional response to its overall work role.The topic of this paper is the employee satisfaction of Minsheng Bank Jinan Branch,Compiling the que stionnaire which reflect employee satisfaction, according to the result of questionnaire to anal ysis the actual situation of the employee satisfaction,and this provides reasonable basis for est ablishing a more effective employee incentive mechanism, there is a very important practical significance. Based on the basic theory, theoretical analysis, direct interviews and rigorous empirical a nalyse, finally got the five dimensions of bank employee satisfaction: the work itself, pay, pro motion opportunities, colleagues, direct supervisor, etc. And based on the preparation of the d imension structure,design thirty-five questions of questionnaire tool to enrich the universal co nclusion . Research with 160 regular staff surveys in Jinan Branch of China Minsheng Bank obtained 145 valid questionnaires. The data can reflect employee satisfaction of the Jinan Branch of China Minsheng Bank, and we use specialized software SPSS17.0 to make a statistical summary of the questionnaire data with sorting and statistical analysis, focusing on the various dimensions of employee job satisfaction. Through analyzing employee satisfaction at different levels, we can conclude: First, the role of Minsheng Bank in guiding the work equipment, leadership in establishing and implementing regulations, paid vacation, p