饭店管理实务英语课程教学支持资源资料.ppt

CONTENTS CONTENTS Chapter One: Hotel History and Hotel Organization Chapter One: Hotel History and Hotel Organization Chapter Objectives: Evolution of hotel industry Categories of hotels Basic functions of each department Responsible area for departmental or divisional heads and above Hotel organization chart Unit 1: Evolution of Hotel Industry Transportation development Unit 1: Evolution of Hotel Industry Evolution of hotel industry A. First lodging chain in 1769 in North America B. Multi-unit lodging chain in 20th century C. American hotel tycoons Ellsworth Statler Ernest Henderson Conrad Hilton Kenmmons Wilson Unit 1: Evolution of Hotel Industry D. Concept of time-sharing E. Travel and tourism contribution to the economic clout in the world Unit 2: Categories of Hotels Hotels classification according to their locations Downtown hotel Resort hotel Suburban hotel Motel Airport hotel Unit 2: Categories of Hotels Hotels classification according to their rates Boutique hotel Luxury / deluxe hotel Upscale hotel Mid-tier hotel and motel Economy / limited service hotel Unit 2: Categories of Hotels Hotels classification according to their room structure, configuration and facilities All-suite hotel Extended-stay properties / apartment hotel Resorts and time-share properties Inns Casino hotel Cruise ships Unit 3: Hotel Outline and Its Organization Chart Housekeeping Floor Laundry Mini-bar Lost and Found Health Club/Fitness Center etc Unit 3: Hotel Outline and Its Organization Chart Food and Beverage department Outlets Kitchens and etc Unit 3: Hotel Outline and Its Organization Chart Sales Marketing Department focus on analyzing the marketing plan to reach potential customers, then sell and book reservations. Accounting Department tracks all incoming revenue and outgoing cash. It balances the books and has close communication with the General Manager and others with power to decide how money is made and spent. Unit 3: Hotel Outline and Its Organization Ch