酒店英语讲义课件.pptVIP

How long do you plan to stay? / How many nights? I need to stay for a week, Spet.8th through the 12th. I want to book a room for three nights. We do have a single room available / vacant for those days. I’m sorry we are fully booked for 22nd. Do you mind changing the reservation rates? Review Discussion 1. ways of making a reservation 2. information you should know about the guest during the procedure of the room reservation 3. unexpected cases you might meet Hotel Services 1. Bell service（应接服务） or Reception service 2. Room service(客房服务) 3. Food service (用餐服务) 4. Hotel shop service （饭店商场服务） 5