商务礼仪英文讲解.ppt

Date/Time _______________ For ____________________ Caller’s Name ___________ (Would you mind to spell for me) Returned Call ____________ Telephone_______________ Taken by_________________ (It is important, because the recipient will be able to ask you for clarification) Message Taken are Complete Accurate电话留言完整且准确 “Please, if I may have your telephone number again for his convenience” 我可以记录一下您的电话号码，以方便他打回来么？ Message Taken are Complete Accurate电话留言完整且准确 X ( Silence ) X Hold on X Hang on X Hang on a minute X Please hold √ May I put you on hold? √ Will you hold, please? √ May I put you on hold? Putting A Caller on Hold让来电者等一会儿 I’m transferring a call from Mr. Smith to you. He needs an updated on his account. 我转一位史密斯先生的电话过来，他想了解一下他最近的账户情况。 Who is on the line? 谁打来的？ Why are you transferring the call? 为何事？ Always talk about the caller in respectful term 不要用客户反感的称谓 Call Transfer are handled Professionally专业的电话转接 Manner of Using Hand-phones In Business Environment 在商务场合使用手机的礼貌须知 Turn off the phone before entering a concert hall, theater, restaurant. 进剧院、音乐厅、餐厅时要关闭手机 Turn off the phone at all kinds of meeting or conference. 适时关机/调到震动 If you are expecting an urgent call, let the chairman or your guests know about this and turn to vibrate. 如遇紧急电话，最好事先知会主持人或谈话的对方 (离场的时候注意……) Good Hand-phone Manners手机礼仪 At least make sure you know where it is, so that you don’t have to spend embarrassing seconds, which seems like hours. 养成习惯，知道手机放在哪儿，减少尴尬的发生。 Apologize 道歉 If it rings at an inopportune(不合时宜) moment Never initiate a business phone conversation in the public – Lift, building lobby, quite restaurant …… etc. 不在公众场合主动打出电话。 Never call a client’s mobile only with a genuine emergency. 避免打客户手机，除非必要。 Mind the background when you need to talk to others on your mobile. 注意背景的声音。 Good Hand-phone Manners手机礼仪 1.使用的先后问题。当你有一份很长的传真需要发出去时，而轮在你之后的同事只需要传真一两页时，应让他先用。 2.在公司里一般不要发私人传真