汕头航空有限公司员工工作满意度研究-工商管理专业论文.docxVIP

汕头航 汕头航空有限公司员工工作满意度研究 万方数据 万方数据 摘 要 企业战略定位、运营设计、流程重构的实施效果最终取决于员工的工作态度。企 业的竞争归根结底是人的竞争。在经济转型期、增长回调期和 4 万亿消化期的“三期 叠加”背景下，航空公司赢得竞争优势的重要前提就是要提升员工工作满意度。 本文以需求层次理论、激励保健双因素理论为基础，通过查阅一定数量国内外关 于工作满意度的文献，在对文献进行深入研究的基础上，参考明尼苏达满意度量表等 成熟量表，设计了一套问卷，通过系统抽样方法，共发放问卷 500 份，收回问卷 423 份，其中有效问卷 393 份，有效回收率 78.6%。利用 SPSS 软件进行数据统计分析， 并进行访谈研究。通过对问卷量表进行因子分析，将工作满意度分解为工作本身、组 织认同、工作回报、工作群体、工作条件、社会支持等六个因子。 研究结果及发现如下: （1）从整体上看，航空公司员工工作满意度呈“比较满意”水平；各构成维度 均值分数由高到低依次是：工作群体社会支持工作本身组织认同工作回报工作 条件； （2）工作满意度在不同年龄层、不同岗位、不同用工形式间差异显著； （3）工作满意度与工作绩效呈正相关，与工作压力、离职倾向呈负相关。 论文的最后就团队多元化、职业发展通道等问题提出一些管理建议。 关键词：工作满意度；航空公司；个人特征；职业特征 I ABSTRACT The competition of enterprise is ultimately the competition of professional persons. As an enterprise of service as well as transportation industry, the airline company，for its own characteristics, has significance in paying close attention to professional persons. Moreover, the diversity of professional persons results in a difficulty of human resource management in the airline companies. This study takes job satisfaction as a point of view of human resource management, and Shantou Airlines Co. Ltd. as the object of research. Based on the Hierarchy of Needs Theory and the Motivator-Hygiene Theory, the author reviews studies on job satisfaction of a lot of scholars and conducts a questionnaire. The data of the questionnaire is analyzed by the SPSS software. The factor analysis shows that job satisfaction consists of six factors: the job itself, the organizational identification, the reward of the job, the colleague relationship, the working condition and the social support. The study reveals that, over half of the staff keeps a positive attitude towards their jobs. Of all the factors of job satisfaction, the staff shows the highest satisfaction in the factor of colleague relationship, and the lowest satisfaction in the factor of working condition. There are significant differences of job satisfaction among staff with different ages, different professions and differe