科尔尼-业务流程再造咨询框架（pdf59页）新.pdfVIP

Institutional Political Economic Social Business Process Re-engineering (BPR) Application Framework Enterprise Transformation April 2000 Contents BPR delivers radical customer service improvements and cost reductions A.T. Kearney’s approach to BPR is based on five key principles Our approach follows three phases • Phase 1 - Vision and case for change • Phase 2 - Process redesign • Phase 3 - Implementation Programme organisation evolves from design to implementation A.T. Kearney has a wealth of experience of successful BPR projects around the world A.T. Kearney 12/8909/BPR/db 2 BPR delivers radical customer service improvements and cost reductions A.T. Kearney 12/8909/BPR/db 3 Benefits of BPR Business Process Re-engineering focuses on improving the company’s core processes ILLUSTRATIVE Management Decision Piloting Reporting processes making Manufacturing Core Product Bu