知识管理技术新.pdfVIP

Knowledge management technology by A. D. Marwick Selected technologies that contribute to cludes both the experience and understanding of the knowledge management solutions are reviewed people in the organization and the information ar- using Nonaka’s model of organizational knowledge creation as a framework. The extent tifacts, such as documents and reports, available to which knowledge transformation within and within the organization and in the world outside. between tacit and explicit forms can be Effective knowledge management typically requires supported by the technologies is discussed, and an appropriate combination of organizational, so- some likely future trends are identified. It is cial, and managerial initiatives along with, in many found that the strongest contribution to current solutions is made by technologies that deal cases, deployment of appropriate technology. It is largely with explicit knowledge, such as search the technology and its applicability that is the focus and classification. Contributions to the formation of this paper. and communication of tacit knowledge, and support for making it explicit, are currently weaker, although some encouraging To structure the discussion of technologies, it is help- developments are highlighted, such as the use ful to classify the technologies by reference to the of text-based chat, expertise location, and notions of tacit and explicit knowledge introduced unrestricted bulletin boards. T