航空商务英语Unit 5 Telephone Reservation.pptVIP

Unit 5 Telephone Reservation Part One: Warming-up Discuss with your partners and tell how many ways of making airline reservations. Telephone Internet Ticket Counter Travel Agency What do you think is the easiest and the most convenient way to make air reservations? State your reason. Time-saving Convenient Changeable Efficient You are given the following pieces of information, some of which are necessary for making reservations by telephone. Select the most useful ones and rearrange them in a proper order. Procedures of telephone reservation . Passenger’s Name Class of Service Trip information Personal Telephone Reconfirmation Useful Expressions Dialogue A Available seats Single ticket Reach sb. atPretty well booked C for Charlie C like Charlie C as in Charlie Dialogue B Contact sb. AtRemind sb. To do sth. Check the baggage through The flight is full The seats have all been occupied/ completely reserved Part Two :Dialogues in Situations Dialogues Dialogue A: International Flight Reservation (Mr. James Croft wants to go back to New York after two weeks of holiday in China. He picks up the phone and makes a reservation through the Air China Booking Office in Beijing.) Dialogue B: Reservations on a Connecting flight (Mr. and Mrs. Hilton want to fly from Beijing to Chicago. As no direct flights run between these two cities they’ll be arranged to take a connecting flight in San Francisco and then go to Chicago.) Discuss the following schedule with your partner. One of you acts as an agent and makes reservations for your passenger who wants to go to New York and other places. Days Dep. Arr. Flight A/C Stops Class Ml Fare PEK--CDG 12-45-7 1235 1600 CA933 340 --- FCYK M/S CNY19820(Y) SFO---PEK 1234567 1600 2100* UA853 777 NRT FY B/S CNY12020(Y) SHA—SIN --3---- 1410 2340 SQ091 A310 HKG FCY M/S CNY5450(Y) Study the following ro