女顾客与男顾客的小技巧.pptVIP

Explain to the participants how the presentation is structured: Lecture with some discussion, exercises a final 5-10 minute role play presentation that they will be asked to do at the completion State that to cover the 5 steps we will review the following... Ask the participants if they have received good customer service. A few hands will go up Ask whether they have received bad customer service, a few more hands will go up Ask what the good stories are? What made that encounter special How many other people have you told this story to? What are the bad stories What made these e