管理商新议的内涵跟过程.pptVIP

Management Communication Skills required for a good manager: 1) technical skills: these skills, however, constantly change and can become quickly outdated. What gets you in the door won’t necessarily get you promoted. 2) relating skills: at the heart of what management is about: reading, writing, speaking, listening and thinking at the same time. 3) conceptual skills: to look beyond the details of today’s work assignment and see the bigger picture. But if you haven’t formed the relationships to help you get promoted, you may not be around long enough to have the chance to use your conceptual skills. communicating is the job! One-on-one conversations Telephone conversations Presentations Public speaking to large audiences Writing: the ability to put ideas on paper in a clear, unambiguous fashion. (remember: documents take on lives of their own, recipient free to do as he sees fit with your writing, even using it against you. So if ill-considered or expressed) 　　　人生即沟通 ●人是社会关系的总和： 父子、夫妻、同事、师生、商业伙伴 等 ●人们之间关系的不平衡是绝对的 ●处理与调整关系的手段 武力、法律、权威、沟通 ●沟通是调整关系最首要的、最普遍的手段 一则故事： 《名人交际失误》 阿尔伯特:“谁?” 女王:“我是女王.” 阿尔伯特:“谁啊?” 女王:“维多利亚.” 阿尔伯特:“谁啊?” 女王温柔地回答:“你的妻子.” Chapter 1 Introduction 1. A game: Chinese murmur 沟通不是万能的，但没有沟通却是万万不能的！ 沟通是管理的灵魂！ 沟通无处不在，无时不在！ Prisoners’ Dilemma (game theory) Case: Two prisoners, questioned in isolated rooms, the one who confesses their crimes first will be sentenced to only 1 year in prison, the one who refuses to confess, 3 years, but if both deny their crimes, released right away. --If you were one of the prisoners, what would you do? (remember: you cannot communicate with each other.) 2. Prisoners’ dilemma  Prisoner 2 Discussion(1)：Background You are a group of astronauts. Your landing vehicle has broken down and landed 200 miles from the mother ship on the moon. Most of the equipment is either damaged or lost and the following things are the only ones left to last you for the 200 miles to