点击职业英语 旅游英语学生频道2UNIT11.ppt

UNIT 11Could you say thatagain, please? Could you say that again, please? GOALS ? Asking for personal information ? Checking and confirming information Contents First Steps Read the items below. Who do you think prepared them? First Steps First Steps First Steps There have been some communication problems. Can you find them? Listening Strategies Listen to the conversations. What are the customers requesting? Listening Strategies 1. M1: I’d like to make a reservation for the airport bus. W1: Sure. What day and time did you want that for? M1: I need it for Thursday, March 3 at 4:15 p.m. W1: You said Thursday at 4:15? M1: Yes, 4:15 p.m. on Thursday, March 3. Listening Strategies 2. W2: Could you please organize a taxi from here to 145 Main Street? W3: Certainly. Could you give me the address again, please? W2: 145 Main Street. W3: 145 Main Street. And what time would you like the taxi? W2: In 15 minutes from now, so that will be 7:30. W3: That will be fine. Your taxi will be outside the lobby at 7:30. Listening Strategies 3. W4: Good afternoon. My name is Pat Vorrent and I would like to make a reservation for Saturday night at 7:30. M2: Okay. How many people please, ma’am? W4: Five people. M2: Would you like the smoking or nonsmoking section? W4: Smoking, please. M2: Okay. That is a reservation for five people on Saturday night at 7:30 and your name is Pat Borrent? Listening Strategies W4: That’s Vorrent, V-O-R-R-E-N-T. M2: Sorry about that. Five people on Saturday night at 7:30 under the name Pat Vorrent. W4: Yes. Thank you. Language Workout and we want I repeat the your credit card how many people on the 16th with two beds would you like is your wine let me confirm Language Workout Language Workout Language Workout Sound Workout Listen to the conversations. Which sentences are statements and which are questions? Add periods to the statements an