点击职业英语 旅游英语学生频道2UNIT11.pptVIP

UNIT 11Could you say thatagain, please? Could you say that again, please? GOALS ? Asking for personal information ? Checking and confirming information Contents First Steps Read the items below. Who do you think prepared them? First Steps First Steps First Steps There have been some communication problems. Can you find them? Listening Strategies Listen to the conversations. What are the customers requesting? Listening Strategies 1. M1: I’d like to make a reservation for the airport bus. W1: Sure. What day and time did you want that for? M1: I need it for Thursday, March 3 at 4:15 p