点击职业英语 旅游英语学生频道2UNIT9.ppt

UNIT 9Sorry, all the window seats are taken. Sorry, all the window seats are taken. GOALS ? Dealing with special requests Contents First Steps Match the requests on the left with the guests most likely to make the requests. First Steps These symbols show that certain things are available. Write the meaning in the blanks. Listening Strategies Listen to the conversations. Fill in the blanks with the items the customers are requesting. Listening Strategies 1. W1: I’d like to request a smoking room, please. M1: I’m sorry, but we have no more smoking rooms at the moment. Would you like to take a nonsmoking room and put your name on the waiting list for a smoking room? There’s a good chance that one will become available. 2. M2: Is there a closed-caption television in the room? W2: Just let me check. Yes, there is a closed-caption TV in the room. Would you like me to reserve it for you? Listening Strategies 3. M3: I’d like to know if I can get a window seat for my flight. M4: I’m sorry, all of the window seats are taken. Is there any other seat request I can check for you? 4. W3: I’m allergic to milk products. Is it possible to request a non-dairy meal? W4: That should be no problem. I’m sure we can organize that for you. Language Workout like to reserve I want to a request they have you like I put you do you want where are it’s too late Language Workout Language Workout Language Workout Sound Workout Listen to the sentences. Pay special attention to the underlined words. Politeness Strategies Making and turning down requests Look at the following expressions. Team Work Student A You work at the reservations desk in a hotel. Your partner wants to reserve a room. Note your partner’s details below. Team Work Student A Your partner works at the reservations desk in a hotel. Reserve a room that covers the check list below. Team Work Student B Your part