实用酒店英语 第二版 ppt 课件unit 4.pptVIP

Information Information 问讯服务 Content 大连理工大学电子音像出版社 LOGO 世纪商务英语阅读教程（专业篇Ⅰ） DUTP 世纪商务英语阅读教程（专业篇Ⅰ） DUTP 大连理工大学电子音像出版社 Unit 4 高职高专 旅游与酒店管理类课程规划教材 实用酒店英语（第二版） 大连理工大学电子音像出版社 How to receive a visitor with an appointment with guests. 如何提供会客服务 How to give directions to the guest. 如何给客人提供外出指导 How to take a message for the guest. 如何代客人留言 Aims of Studying Dialogues Useful Drills Tips Exercises Dialogues Background Information Information(问讯处)位于宾馆大堂,为宾客提供咨询?留言等服务? 1. Front Office(前厅部) 指设在饭店前厅销售饭店产品?组织接待工作?调度业务经营和为客人住店提供一系列综合性服务的部门? 前厅部的主要任务有两个:一是经营,二是管理? 2. Front Desk(前台或总服务台) 饭店设置在大堂为客人提供登记?问讯?结账等服务的区域? 前台隶属于前厅部? 前台是饭店对客服务的窗口? 基本常识 Dialogues Dialogue 1 S: Good morning. Can I ask you something? J: Yes, of course. What can I do for you? S: Well. I’m planning to take a friend of mine to dinner. You see, we both love spicy Chinese dishes. I’m wondering if you could recommend to me a good local restaurant where I can find some good spicy local dishes. J: I’d love to. If spicy local dishes are what you are looking for, there is no other place in the whole city that’ll please your appetite better than the Sichuan Restaurant. The restaurant serves very good and spicy local dishes. You might want to try there. Giving Information 提供信息 J=Jane (Concierge) S=Stephen Nobel (Guest) Translation Dialogues Dialogue 1 S: How far is it from here? J: It is quite a distance from here. I would suggest that you take a taxi there. S: Thank you. But do you mind writing down the name of the restaurant on this piece of paper so that I can show it to the taxi driver? J: Yes. Here you are. S: One more thing, do you have any idea how much we should pay the taxi driver for the trip? J: RMB25 to RMB30 would be plenty to cover it. S: Thank you for the information. Have a nice day J: Thanks. You too. Translation 返回 Dialogues J=Jane (Receptionist) S=Stephen Nobel (Guest) S: 早上好?我可以问你一些事情吗? J: 当然可以?哪里可以帮到您呢? S: 我打算和我的朋友一起出去吃饭