酒店实用英语课件冯岩岩 ISBN9787811347845 PPTunit 7.pptVIP

Professional Competence Contents Job Knowledge and Experience Job Knowledge and Experience Sample Cases Sample Cases Sample Cases Technical Training Abbey spilled some soy sauce on his jacket when he took part in the company anniversary. Tomorrow morning he is going to attend a speech with it, so he wants to give a call to the room service to have a mending service for the clothes. Technical Training Introduction to Hotels Introduction to Hotels Introduction to Hotels Introduction to Hotels Introduction to Hotels 小飞守角制作 * Sub-module 7: Laundry Service Competence Objectives: how to give a clear instruction about introducing the laundry service how to let the customers know the time and procedures of washing and dry-cleaning how to give a satisfactory explanation when you make the wrong delivery of the laundry Job Knowledge and Experience Sample Cases Technical Training Introduction to Hotels If you are a hotel’s clerk, you should emphasize the following points when you meet with the difficulties of laundry service: 1. If the new customers try to make the intention of laundry service, as a clerk in the hotel, you should clearly explain to the clients of each of laundry service rules and costs; 2. Should be enabled customers to understand the hotel cleaning and washing clothes on the requirements of the washing process in order to avoid mistakes; 3. If you find the phenomenon that the customer’s clothes are broken, you should be, in the normal laundry process, communicate with clients before the beginning of laundry, and endeavor to provide a solution to it; 4. Please let the customers understand the laundry schedule so that customers can arrange their time. If they have an urgent need for cleaning clothes, you can give clients a suggestion to take quick service, but pay attention to the higher cost of this service; 5. You will return the clothes to the customer’s room as soon as the laundry service finishes. If the clothes have been sent