酒店房务英语课件韩东红 ISBN9787566301130 PPTModule 3.pptVIP

《 酒店房务英语》 Module Three Uniformed Service leading-in Situational dialogues Pattern Drills Role play Policies and Procedure of handling guest enquiries and introducing facilities Reading—Hotel Concierge Module Three Leading-in the concierge ■is an important position in large hotels ■ should be courteous, professional, friendly and ready to smile. ■ making bookings, helping with travel arrangements, knowing what local services are available, and delivering mails. the bellman ■ has the most frequent contact with the guests. ■ takes care of the guests luggage. ■uses a cart when moving luggage. Dialogue 1 The Bellman Shows the Guest Her Room● Besides showing the room to the guest, what is other duty for the bellman?(room’s introduction and service’s introduction) Dialogue 2Ticket Booking Service● what’s kind of information should be known by the concierge when booking flight tickets for the guest?(flight airline, when, classes, etc.) Situational dialogues Dialogue 3Ordering a Taxi ●What should be known by the concierge when ordering a taxi for the guest?( when, where, charge, car type etc.)Dialogue 4 Limousine Service ●What does a concierge do when the guests leave the hotel?(see them off) The following pattern drills should be recited by the students● Let me help you with your luggage. / I’ll take care of your baggage.● I’ll show you up to your room. ● Here is your room 1012. I’ve opened the door. You first, please.● Shall I open the curtains for you?● Dial 8 for laundry service. The laundry bag is in the closet.●I am able to get you two tickets for tomorrow. ●Shall I arrange a taxi for you, sir ● May I be of further service, madam? If you need any further service, don’t hesitate to telephone us.   Pattern drills Using the above dialogues as a model, try to create a new dialogue with your partner.A: Mr. Johnson has registered in the Front Desk and gets the room card... B: The Coopers and their children want to go on