5.-接听电话标准.pptVIP

接听电话标准Standard Telephone Phrase 酒店话务员接进电话Hotel Telephone Operator In-coming calls 早上好, 九江远洲国际大酒店 Thank you for calling Smile Natural International Hotel 下午好,九江远洲国际大酒店 Thank you for calling Smile Natural International Hotel 晚上好,九江远洲国际大酒店 Thank you for calling Smile Natural International Hotel 店内客人 / 内线电话In-house calls/ Internal Calls 早上好, XX 谢谢您的来电,我是话务员XXX,请问有什么可以帮您. Good morning/Afternoon/Evening. Thank you for calling Telephone Operator. XXX speaking. How may I help you. 转接电话When transferring calls 请稍等, 我现在为您转接. One moment please, I will put you through. 问讯电话