诺基亚质量改善七步法资料（67）.pptVIP

NOKIA 7 Why is Systematic Problem Solving Critical for Nokia ?为什么系统的解决问题对诺基亚是至关重要的? What is NOKIA 7 ?什么是诺基亚七步法 NOKIA 7诺基亚七步法 Is a systematic 7-step method for finding implementing solutions to problems.是一套有七个步骤的系统方法，用于找出问题及实施对策. Aims at eliminating the root cause of the problem. 目的在于消除问题的根本原因 Prevents the problem re-occuring. 预防问题的重复发生. Reduces wasted effort and makes team work more effective. 减少浪费并使团队工作更有效. What is a Problem? 什么是问题? The difference between a desired, expected or normal situation and what is actually happening实际发生的与所预期的、期待的或常规情况间的差距 Scale of the Problem问题的尺度 NOKIA 7 St