8D报告培训资料全.pptVIP

2012.10.17GS/wey 8D Training Other Comments其他内容 8D should supply facts not emotions. 8D应该提供事实，不应带有感情色彩 Avoid using internal acronyms. 避免使用公司内部缩写 Be complete in your descriptions. 叙述应该完整 It is our responsibility to fix Glorysky problems even if we do not have traceability information. 即使没有可追溯的信息，但关注Glorysky问题是我们的责任 2012.10.17GS/wey 8D Training Protect The Customer保护客户 We must take customer issues personally, responding with urgency and decisiveness to quickly resolve them. 我们必须亲自处理客户问题，紧急和明确的反应，以快速解决问题 Quick implementation of solutions that eliminate the problem forever, across all relevant products, processes and applications. 针对所有相关产品、制程和应用，快速采取解决方案，以彻底消除问题 Self impose containment, without hesitation, where variation is an issue or the root-cause is not known and eliminated. 仓促、自我欺瞒的围堵措施若被实施，则变差作为问题或根本原因不会被知道和消除 Everyone in the organization must be accountable for quality improvement. 任何组织成员均应致力于品质改善 We must change our expectation, behavior, and accountability; only accepting, and giving, the customer excellence! 我们必须完善我们的愿望、行为和责任，不仅仅是接受和满足客户要求。 2012.10.17GS/wey 8D Training Management Expectations经营期望 Working together in an open and honest way -- we can exceed our customers’ expectations! 开放和诚实的合作态度—我们将超越顾客的期望! If we do not make Changes, Nothing will Change! Must Want To Make A Difference Personalize It. Achieve Results! 如果我们不求变革，将不会有任何变化! 力求创新! 人性化! 达成结果! 2012.10.17GS/wey 8D Training 西门庆之死 项目名称： 主导员：包拯 队 长: 展昭 领航员：公孙策 日 期：重和元年正月二十一日 GSPCB 8D Example 2012.10.17GS/wey 8D Training 目录 ★项目范畴 凶杀命案 ★问题陈述 刀伤身亡 步骤1：团队分工 步骤2：问题描述 步骤3：短期对策 步骤4：问题寻找 步骤5：解决方案 步骤6：长期措施 步骤7：效果验证 步骤8：圆满成功 2012.10.17GS/wey 8D Training 8D Example 8D案例 D1 Establish Team D1建立小组 Name Function Champion 包拯 Manager Team Leader 展昭 Quality Engineer Members 公孙策 Production Supervisor 张龙、赵虎 Production Engineer 王朝、马汉 Logistic Supervisor 潘银莲、王婆 Maintenance Engineer 武松、武大郎 Security， Cooks 宋江、林冲 Training Supervisor 2012.10.17GS/