新航标职业英语综合英语预备级学生用书unit5.docxVIP

Unit 5 Sales and Customer Service Background 1. Customer service Customer service is the provision of service to customers before, during and after a purchase. The importance of customer service may vary by product or service, industry and customer. The following are two common forms of customer service: Customer support. It is to assist customers in making cost effective and correct use of a product, including assistance in planning, installation, training, trouble shooting, maintenance and disposal of a product. Automated customer service. Customer service may be provided by a person such