问题解决流程培训教材_FASTRESPONSE.pptVIP

* Speaker Notes Key Points: Set Aside Pre-conceived Ideas. Do not Respond to “Brought-to-Problems”: If someone comes to you with a problem, respond with a question--not an answer. Coach and develop your people. Refer to the funnel: We want to avoid moving from the top of the funnel to the bottom too quickly and get off track. Break the Problem Down. See Abnormal Occurrence and Point of Cause: Observe first hand before you make a decision. Go and see the situation. Delay Cause Analysis until you have a Thorough Grasp of What is Actually Happening: Where is it, what is it, what model