上海电信代理商管理系统.doc

PAGE 湖南大学毕业论文 第 PAGE 2 页 PAGE PAGE 30 HUNAN 毕业设计(论文) 设计论文题目： 上海电信代理商 管理系统 学生姓名： 曾东杰 学生学号： 20041610329 专业班级： 软件工程04级开发2班 学院名称： 软件学院 指导老师： 陆绍飞 学院院长： 林亚平 2008 年 5 月 20 湖南大学毕业论文 第 PAGE 30 页 上海电信代理商管理系统 摘 要 从历史上看，电信代理商是在20世纪80年代末、90年代初，随着寻呼业务的兴起而发展起来的。随着竞争格局的形成和运营形式的多样化，已经有越来越多的代理商加入通信行业中来。目前，各大电信运营商几乎都有自己的代理商，负责在市场前方放号、代收话费、推销各种增值业务等等。代理商的作用功不可没：一是发展了电信行业，据统计，现在新增的手机用户主要是由代理商发展的；二是使电信运营企业降低了销售成本。 本论文以现有CRM系统代理商管理模块为基础，实现新的业务模块和流程，整合各产品部/业务部对代理商管理的要求，形成统一的管理平台，实现管理流程“系统化”。之后实现了系统的四个子系统：前台业务表现、后台用户管理、代理商管理以及代理商酬金计算，最后对系统的核心模块代理商酬金计算做了重点描述。 关键字：电信代理商管理系统，Siebel，酬金计算 Shanghai Telecommunication Agent Management System Author: Zeng Dongjie Tutor: Lu Shaofei ABSTRACT Historically speaking, telecommunication agent is developed along with paging service starting in the late-1980s and the early-1990s. By the competition pattern formation and operation form diversification, there are more and more business agents to join in the correspondence industry. At present, almost each big telecommunication operator has its own business agents, they are responsible front the market to put the number, to receive the phone bill, and to sell each kind of value-added service and so on. Business agents function is very important: on one hand, it has developed the telecommunication profession, according to statistics, the increases mobile phone users are mainly expanded by business agent. On the other hand, the telecommunication operator has reduced the selling costs. This article is base on the current business agent management module of CRM system, establishes the new service module and the flow, conforms various product divisions/banking departments to business agent management requests, and forms the unified management platform, realizes the management flow systematization. After that, this article also realized the systems four sub-systems: service performance onstage, user management backstage, business agent management and reward calculates