《商务英语听说》正文unit 12 Complaints, Claims and Settlement.doc

商务英语听说 PAGE PAGE 7 Unit 12 Complaints, Claims and Settlement Unit Goals Listening Speaking 1.Description of damage, entertainment and settlement of the claim 2. Business procedures from making a claim to settling a claim 3. Trade terms 1. entertaining a specific claim 2. settling a specific claim Starting-up Translate the following documents which are usually used as the evidences of claim into Chinese. Claim Sheet Inspection Certificate Commercial Invoice