组织行新教材为学(9)资料.pptVIP

Chap. 13 Conflict negotiation §13.1 Conflict A process that begins when one party perceives that another party has negatively affected,sth. That the 1st party cares about perceived;opposition or incompatibility;interaction cross over 1.Transition in conflict thought The traditional view--the belief that all conflict is harmful must be avoided human relations view--the belief that conflict is a natural inevitable outcome in any group interactionist view--the belief that conflict is not only a positive force in a group but absolutely necessary for a gr