人力资源管理第九章.pptVIP

Chapter 9 Performance Management and Appraisal Chapter 9 Outline Basic concepts in performance management and appraisal Comparing performance appraisal and performance management Why performance management Defining the employee’s goal and work efforts Chapter 9 Outline An introduction to appraising performance Why appraise performance? The supervisor’s role Steps in appraising performance Appraisal methods （emphasis） Graphic rating scale method Alternation ranking method Paired comparison method Forced distribution method Chapter 9 Outline (Cont.) Appraisal methods (continued) Critical incident method Narrative forms(描述性表格法) Behaviorally anchored rating scales Research insight Management by objectives (MBO) Computerized and web-based performance appraisal Mixing the methods  Appraising performance: problems and solutions Dealing with rating scale appraisal problems (self-study) Unclear standards(标准不清楚) Halo effect Central tendency Leniency or strictness（评价标准过宽或过严） Bias How to avoid appraisal problems Chapter 9 Outline (Cont.) Who should do the appraising? The immediate supervisor Peer appraisals Rating committees Self-ratings Appraisal by subordinates An example 360o feedback Avoiding 360o paperwork Chapter 9 Outline (Cont.) The appraisal interview Types of interviews How to conduct the appraisal interview guidelines Appraisals in practice Creating the total performance managing process What You Should Be Able to Do 1. Evaluate and improve the appraisal form in Figure 9–1. 2. Describe the appraisal process. 3. Develop, evaluate, and administer at least four performance appraisal tools. 5. List and discuss the pros and cons of six appraisal methods. 6. Perform an effective appraisal interview. Basic Concepts in PerformanceManagement and Appraisal ComparingPerformance Appraisal and Performance Management Performance assessment (appraisal) is just one element in the performance management process. Why Appraise Performance? Is basis for pay and promotion decisio