组织的知识管理课件.ppt

组织的知识管理;1、组织管理知识的主要困难;;*;*;*;*;;*;知识之轮;知识价值链模型 ;员工担心辛苦获得的知识与人分享后，将被取代或工作朝不保夕。因此，不愿对别人分享自己的知识。成功的知识管理需透过企业文化的改造。;*;*;知识管理的全员参与;知识管理的推动;知识管理的推动;A study of 431 U.S. and European organizations, in 1997, Ernst Young Center for Business Innovation, what firms are doing to manage knowledge, what else they think they could be or should be doing, what they feel are the greatest barriers they face in their efforts.;以知识为焦点的活动;以知识为焦点的活动;以知识为焦点的活动;The executives who responded to our study did not hold high opinions of their organizations’ performance in any of these areas (Chart1).;Chart 1.Good or Excellent Performance;However, 94 percent of the executives agreed that “it would be possible, through more deliberate management, to leverage the knowledge existing in my organization to a higher degree.” ;KM efforts underway… Firm conduct specific projects intended to improve performance in one or more of these areas. Asking the executives to indicate which projects were currently underway, planned, and not planned but which they felt should be done.;Chart 2. Project Priorities;Chart 3. Biggest Difficulties;Chart 4. Current Biggest Impediment;*;*;*;*;*;*;*;知识管理的基础能力;;;*;;*;;*;*;*;*;*;知识管理评估;知识建立的核心能力模式;知识建立的核心能力模式;*;;*;*;知识管理的八个不同维度与观点;*;;;*;;知识管理的八个不同维度与观点;*;*;*;案例：安达信公司的知识管理实践;案例：安达信公司的知识管理实践;案例：安达信公司的知识管理实践;案例：安达信公司的知识管理实践;案例：安达信公司的知识管理实践;案例：安达信公司的知识管理实践;