流程梳理思路资料教材.pptVIP

Balancing among competing objectives It is important to understand that improving a process is always a trade off among: Parallelism improves process design Improving a process – introduce as much parallelism as possible More parallelism leads to improved performance – reduction of waiting times and better use of capacity (resources) Increased parallelism often needs additional support from the information technology infrastructure to ensure proper data sharing. Prioritize Knockout Decisions Improving a process – give priority to knock-out decisions By giving priority to knock out decisions you avoid carrying out work in cases that will never end the process successfully anyway. An example of a knock out decision is a credit check. Consider using Triage Improving a process – triage Instead of routing all cases through the same task, distinguish between simple, normal, and complex cases.. 业务流程优化工具：德勤流程管理工具介绍 业务流程优化和重组的前提是有一套高效实用的管理工具帮助我们发现现有业务流程中的缺陷和不足，针对这一需求德勤对不同行业的用户开发了一套集成了行业最佳实践的业务流程蓝图——IndustryPrint。并为未来业务流程的设计和完善提供参考。 流程和子流程 子流程和活动 活动和任务 活动和任务 * Deloitte has a large portfolio of IndustryPrints 8 industries/25 segments Mapped to 12 packages Current portfolio is maintained on the Knowledge Exchange ClientPrints are customized IndustryPrints A ClientPrint is a customized version of IndustryPrint that reflects a particular client’s business requirements (“to-be” state) IndustryPrint Client Business Requirements ClientXPrint The purpose of BluePrinting is to develop the future Business Process Model (“to-be” state) for Client X at all 3 IndustryPrint levels. 业务流程优化工作逻辑图 流程现状分析 现状分析 流程框架设计 部门访谈 流程分析 归类整理 讨论核实 流程确定 确定 流程现 状体系 确定流程对标分析 原则 选择对标目标 实施对标分析 确定流程框架优化原则 确定流程框架优化目标 提出流程框架优化建议 对标研究 框架改进建议 优化设计 优化设计 实施建议 与系统组讨论 流程 优化 设计 报告撰写 辅助实施 制度收集阅读 流程优化是在公司现有的业务流程基础上，分析和发现其中存在的流程问题，并通过流程分析和对标研究，设计出合理的流程优化方案，并充分考虑公司信息系统的可实现性，通过技术手段固化优化的流程方案。 * 业务流程优化的工作步骤 1.3 流程优化详细设计 1.2流程优化框架设计 1.1流程现状评估 主要活动 工作成果 产品、行业、厂商、业务构成的分析 访谈提纲及访谈记录 信息收集清单 流程现状描述 流程优