03知识管理介绍.pptVIP

An Introduction to Knowledge Management What is Knowledge Management? What are your ideas? What have you read? What have you heard? What do you imagine? One Perspective of KM “KM [Knowledge Management] involves blending a company’s internal and external information and turning it into actionable knowledge via a technology platform.” Susan DiMattia and Norman Oder in Library Journal, September 15, 1997. Understanding KM Understanding Knowledge Management requires an understanding of knowledge and the knowing process and how that differs from information and information management. Classic Dat